|  At babycity we do our utmost to ensure that the final products reach you in their best condition. The highest standards of quality and design are insisted upon which means we will bring you a product which will delight you.
Our customer care department is on hand to help with
any query you may have. Whether you wish to enquire
about a particular product, stock availability or need
advice on how to shop at babycity, then we will be happy
to help. We can answer any queries by phone Mon-Fri
9am-5pm, or alternatively we will answer your email
within 3 working days.To contact us, click
here.
Babycity cannot be responsible for typographical errors,
for instance if a product is marked with an incorrect
price. In this instance we will email you and inform
you of the correct price, you will have an opportunity
to cancel the order should you wish. Babycity reserves
the right to change its prices.
We regularly run special offers and discounts to bring
you the best products at the best prices. Only one gift
voucher per purchase can be redeemed. Only one member
can apply their babyclub discount per purchase. Special
offers cannot be used in conjunction with any other
offer although babyclub discount can be used in conjunction
with other discounts. Babyclub discount cannot be applied to rental items.
Our system is updated regularly and we endeavour to make sure our stock status is accurate. However, in some circumstances, an item listed as 'in stock' may on occasion be out of stock if sales have been high. In those situations we would expect to re-stock and deliver the goods within a week. If the delivery date is expected to be longer than 1 week, we will contact you and give you an estimated delivery date, or give you the option to cancel your order.
Babycity wants all its customers to be totally satisfied with their goods. Should you be dissatisfied, for whatever reason, email us so we can arrange a refund or exchange them for an alternative. Any return must be authorised within 7 days of delivery and must be returned in a re-saleable condition and in its original packaging. Refunds will only be processed upon receipt of returned goods. We are unable to refund carriage costs.
We cannot refund personalised gifts. Our personalised gifts are made by specialist artists, and once we have placed an order with them, we cannot cancel it due to the personalised message. We recommend that customers place orders on-line and that they check the message to be included on the personalised gift very carefully for mistakes. We cannot be held responsible for incorrect information given by the customer. We recommend that customers do not place orders for personal products by phone as we cannot be held responsible for any mistakes that occur in the details given or taken by us. If mistakes do occur when orders are placed in this method, we will not be able to offer a refund or replacement.
We only endorse the best brand names so we are very confident that the products will live up to your highest expectations. However, should any garment or product develop a fault within 45 days of delivery we will happily refund the product, alternatively we can arrange to have the goods replaced. We recommend that you return the goods to us recorded delivery as we will not be able to refund on lost items. Please email sales@babycity.co.uk prior to the return of the faulty goods for an authorisation code. This enables us to check stocks for similar faults and inform suppliers so that it doesn't happen again. This does not affect your statutory rights.
All goods must be signed for on delivery as proof of delivery. We cannot accept
responsibility for goods which cannot be delivered by our couriers. For example,
if our courier service has tried to deliver the goods on several different occasions but
has found no-one in to sign for the goods, the goods will be returned to us automatically
by the courier without our prior knowledge. In situations like this, we will have to
re-charge carriage to cover costs of re-sending parcels back out. We cannot refund on
goods which have been specially ordered (i.e. not held in stock) or are personalised
and we cannot refund any carriage costs incurred by us. If the item is a gift, and you
are unsure if the recipient will be at home, we can send the goods to you instead.
Customers must ensure they correctly enter the delivery address when checking out.
Failure to do so could mean the package will not be delivered and will be re-turned to
us. To re-deliver a parcel a second time will incur an additional carriage charge which
is payable by the purchaser and not by babycity.
We aim to provide you with a speedy and efficient service
which will keep you coming back time and again. However,
if you feel you have not received a good service we
are happy to hear your comments so we can improve our
service. All correspondences will be kept confidential.
Either contact us by email or by telephone during office
opening hours. We aim to reply to your complaint within
5 working days.
We have made every effort to display the products as accurately as possible; however, customers should be aware that the pictures are a representation of the product and there may be small differences to the actual product, for example as the colours you will see will depend upon your monitor we cannot guarantee the colour will be accurate. On items like the cotton sleepsuits, bodysuits, hats, mitts and bootees, the print may vary slightly from the picture shown. Customers should be aware that the sizes on the clothing are an approximate guideline. As all babies are individuals, their size may vary according to their age, and therefore we cannot guarantee all garments will fit perfectly. We recommend when buying a gift for a new born baby you choose 0-3 months. If you have any concerns on our sizing, we will (when possible) check the length of a garment to see if this will fit your baby's body length. Customers who are not satisfied with any product can return the item; please refer to our returns policy.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. This may include emailing you with our monthly newsletter which will inform you on our latest articles and special offers.
If you do not wish to be emailed with this information
you can tick the box provided when joining the babyclub
or entering our competitions and freebies. If you are
already a member and no longer wish to receive emails
from us please inform us by clicking here.
We will not pass your e-mail address to other trusted
traders unless you agree.
The type of information we will collect about you
includes, your name, address, phone number, email address,
baby's name, baby's DOB etc.
We will never collect sensitive information about
you without your explicit consent. The information we
hold will be accurate and up to date. You can check
the information that we hold about you by emailing us.
If you find any inaccuracies we will delete or correct
it promptly. The personal information which we hold
will be held securely in accordance with our internal
security policy and the Web Trader Code. If we intend
to transfer your information outside the EEA (European
Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour
of visitors to our site. This can include using a "cookie"
which would be stored on your browser. You can usually
modify your browser to prevent this happening. The information
collected in this way can be used to identify you unless
you modify your browser settings. If you have any questions/comments
about privacy, you should email us.
Our terms and conditions are subject to UK law and the
products we supply are subject to British Standards.
Products and services featured on the site do not automatically
carry a guarantee from Babycity of their quality or
value. We recommend consumers seek advice from the manufacturer
or organisation involved. Readers who send in material,
letters and photographs to the site should be aware
that the site is accessible all over the world and that
information and pictures from the site can be downloaded
and altered by another user. Babycity reserves the right
to edit any contributions.
Pictures supplied by outside sources retain ownership
of said pictures. Any pictures received or downloaded
are for private use only and may not be distributed,
re-copied, transmitted, sold or used for any commercial
purpose beyond promoting relevant product or service.
Use of any pictures is not permitted without prior consent
from babycity.co.uk. Articles and information on the
site have been contributed from outside sources. Contributors
should be aware that babycity does not accept any responsibility,
where permissible by UK law, for information published
on the site and any injury or damage caused to persons
as a result of said information.
The information we provide is for general reference.
We advise that readers should always seek professional
and medical advice during pregnancy and after the birth
of their baby, please note that information featured
on babycity is designed to inform readers of products
and services available and is not suitable as a substitute
for professional advice. If you have any medical query,
see your GP. By visiting the babycity site you agree
to accept that any issues that arise will be governed
by UK law. |
TERMS
AND CONDITIONS