Here to Help

Our customer care department is on hand to help with any query you may have. Whether you wish to enquire about a particular product, stock availability or need advice on how to shop at babycity then we will be happy to help. We can answer any queries by phone Mon-Fri 9am-5pm, or alternatively e-mail us! To contact us Click here.

Pricing  & Payment

Babycity cannot be responsible for typographical errors, for instance if a product is marked with an incorrect price. In this instance we will email you and inform you of the correct price, you will have an opportunity to cancel the order should you wish. We promise to try to offer the best value for money in terms of price and quality of products. 

We accept most major credit cards and payment is securely taken by the Sage Pay secure server on order placement. Payment is taken in £ Sterling. Refunds can take up to 3working days to reach your account depending on who you bank with.

Special Offers

We regularly run special offers and discounts to bring you the best products at the best prices so keep in touch with us through facebook, twitter and e-mail. Only one voucher code per order can be applied and must be used prior to its expiry date. 

Delivery

Our system is updated regularly and we endeavour to make sure our stock status is accurate. However, in some circumstances, an item listed as 'in stock' may on occasion be out of stock if sales have been high. In such situations we will e-mail you immediately and would expect to re-stock and deliver the goods within a week. Of course you always have the option to cancel your order. Please note delivery times are in working days and that we do not deliver on weekends. Please allow maximum of 10 days for delivery of personalised gifts. 

Export shipping charges are estimated. When you place your order, you will be charged for one box only. After your order has been picked and we know how many boxes the total shipment is and will contact you to advise if extra shipping fees are required. We can advise the approx maximum weight per box is 30 kilos, but it also depends upon the size and volume of the box, for example if it is a large lightweight item the weight of the box may be lower than 30 kilos. We can only calculate the exact carriage costs after we receive your order and know what the weight/volume of each box is. However, we will happily estimate carriage costs prior to you placing the order if you email us a list of items you wish to buy. Payment for these additional costs can be added to your original method of payment.

Shipping Furniture Overseas - We strongly advise that furniture is not suitable for shipping overseas as it is likely to get damaged in transit. We have found from experience, that even if we carefully wrap all pieces in bubble wrap they still tend to incurr some damage. Therefore, should an overseas customer still wish us to send such items we will require in writing from you that you are aware that damage can happen in transit and that you take full responsibility for any damage that occurs and will cover any additional costs that may arise should we need to send out replacement parts to fix the damage. Of course we will happily arrange the replacement parts (if applicable) with the manufacturer and the shipment, but we will not cover the costs for transportation or for any parts (if applicable).

Free shipping over £75.00 is for UK mainland addresses only. For full details about our carriage charges, click here.

Returns

Babycity wants all its customers to be totally satisfied with their goods. Should you be dissatisfied, or find the product unsuitable for any reason we can offer a refund for the product. Please call or e-mail in to advise of the return which should be done within 7 days of delivery. This means you have 7 working days after receipt of your goods to return the item to us as unsuitable or to notify us of your intention to return the goods (we will allow a further 7 days to send goods back thereafter). Reasonable care should be taken by you not to mark, stain or soil the item as this may render them non refundable under the Distance Selling Regulations. So we kindly ask that returned items are returned in a re-saleable condition and in their original packaging as we cannot refund or exchange goods which appear used or soiled. Refunds will only be processed upon receipt of returned goods. We are unable to refund carriage costs.

We cannot refund personalised gifts. Our personalised gifts are made by specialist artists, and once we have placed an order with them, we cannot cancel it due to the personalised message. We recommend that customers place orders on-line and that they check the message to be included on the personalised gift very carefully for mistakes. We cannot be held responsible for incorrect information given by the customer. We recommend that customers do not place orders for personal products by phone as we cannot be held responsible for any mistakes that occur in the details given or taken by us. If mistakes do occur when orders are placed in this method, we will not be able to offer a refund or replacement. 

We only endorse the best brand names so we are very confident that the products will live up to your highest expectations. However, on occasion, products can develop a fault. Some manufacturers like Fisher Price, Cosatto, Hauck, Tommee Tippee, Avent and Tomy, etc have excellent care lines to help with products use, so we may advise you to call their helpline first as often many issues can be resolved directly which is quicker and hassle free. However, if they confirm there is a genuine fault we will happily refund the product, alternatively we can arrange to have the goods replaced, whichever is most convenient to you. However, we may need to test the item to confirm the fault before replacing and refunding the product and if this is the case we will make arrangements directly with you to carry out such tests. Please email sales@babycity.co.uk prior to any return of faulty goods as it is not always necessary for us to issue a refund or replacement when goods develop a fault. This also enables us to check stocks for similar faults and inform suppliers so that it doesn't happen again. This does not affect your statutory rights.
 

On occasion, although rare, some products can develop a fault due to the mechanical design that can be fixed with a replacement part being sent directly to you, for example if the musical box on a mobile fails we can send a replacement music box. This is usually much quicker than us having to wait for the faulty item to be returned and then replaced. If you discover a fault, or have a fault develop after use, please contact us and we will arrange for a replacement part to be sent which should fix the fault quickly and easily.
 

For cars seats and wheeled goods we advise the consumer should call the manufacturers care line number (which will be provided with the item) as they will be able to deal with any problems or faults relating to the item directly - For example, they may send out replacement parts directly which we do not hold. Consumers who buy Cosatto should note they MUST register on the Cosatto website within weeks of purchase to be eligible for the 4 year guarantee. If you come back directly to us with a Cosatto problem you will not be eligible for the guarantee for this extended period.
 

Please check individual products and brands for their warranties. Warranties start from delivery date. Some suppliers guarantees may apply in the UK only so any goods exported are at the buyers risk and must come back to the UK first before we can deal with any issue and we cannot reimburse carriage in such instances. Please also note that for electronic goods the manufacturers plug may not be suitable for the exported country which we cannot be responsible for and use of a plug convertor can damage some products so is not advised. For example, Angelcare warranties only apply in the UK as the product is set up to work on UK approved frequencies and so in some countries will not work. Please ask our sales department for more details if required.
 

When an item is collected by a courier it must be packaged in a sealed box ready for collection, labels will be provided by the courier. Also note that any collection that fails due to the recipient not being home or the product being packaged insufficiently will result in the customer incurring recollection charges of £6.50 per box.

Delivery Address

All goods must be signed for on delivery as proof of delivery. We cannot accept responsibility for goods which cannot be delivered by our couriers. For example, if our courier service has tried to deliver the goods on several different occasions but has found no-one in to sign for the goods, the goods will be returned to us automatically by the courier without our prior knowledge. In situations like this, we will have to re-charge carriage to cover costs of re-sending parcels back out. If you prefer a refund (rather than re-delviery) we can refund you for the product cost but cannot refund the original carriage fee as this a cost we have incurred. If the product ordered is a gift basket, gift box or a gift wrapped item, the cost of this service (£4.95) will not be refunded. If a gift card is purchased with the order the cost of this (£2.95) will not be refunded. 

We cannot refund on goods which have been specially ordered (i.e. not held in stock) or are personalised and we cannot refund any carriage costs incurred by us. If the item is a gift, and you are unsure if the recipient will be at home, we can send the goods to you instead. Customers must ensure they correctly enter the delivery address when checking out. Failure to do so could mean the package will not be delivered and will be re-turned to us. To re-deliver a parcel a second time will incur an additional carriage charge which is payable by the purchaser and not by babycity.

It is the purchaser's responsibility to ensure they have entered the correct delivery address. If the wrong address is supplied and a delivery is made by us then we will not be able to refund or re-deliver the goods and the purchaser must them make their own arrangements to collect the goods delivered to the address supplied. Customers will be asked to confirm all details at check out and an order confirmation at that time. If at this time the purchaser realizes any details of the order are not correct, please advise us accordingly. If the goods are not dispatched we will attempt to change the details accordingly.

We can deliver to a BFPO address however a £9.95 carriage cost charge will be applied to your order, this charge will show at check out. If the BFPO address has certain parcel restrictions please inform us of them prior to your order being dispatched.
 

Complaint

We aim to provide you with a speedy and efficient service which will keep you coming back time and again. However, if you feel you have not received a good service we want to hear your comments so we can improve our service. All correspondence will be kept confidential. Either contact us by email or by telephone during office opening hours. We aim to reply to your complaint within 5 working days (giving us enough time to fully investigate the issue).
 

Representation of Product

We have made every effort to display the products as accurately as possible; however, customers should be aware that the pictures are a representation of the product and there may be small differences to the actual product, for example as the colours you will see will depend upon your monitor we cannot guarantee the colour will be accurate. Customers should be aware that the sizes on the clothing are an approximate guideline. As all babies are individuals, their size may vary according to their age, and therefore we cannot guarantee all garments will fit perfectly. 
 

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. This may include emailing you with our weekly newsletter which will inform you on our latest articles and special offers. If you do not wish to be email you can unsubsribe from the e-mails easily by clicking the unsubscribe link.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us.
 

Disclaimer of Liability

Our terms and conditions are subject to UK law and the products we supply are subject to British Standards. Products and services featured on the site do not automatically carry a guarantee from Babycity of their quality or value. We recommend consumers seek advice from the manufacturer or organisation involved. Readers who send in material, letters and photographs to the site should be aware that the site is accessible all over the world and that information and pictures from the site can be downloaded and altered by another user. Babycity reserves the right to edit any contributions.

Pictures supplied by outside sources retain ownership of said pictures. Any pictures received or downloaded are for private use only and may not be distributed, re-copied, transmitted, sold or used for any commercial purpose beyond promoting relevant product or service. Use of any pictures is not permitted without prior consent from babycity.co.uk. Articles and information on the site have been contributed from outside sources. Contributors should be aware that babycity does not accept any responsibility, where permissible by UK law, for information published on the site and any injury or damage caused to persons as a result of said information.

The information we provide is for general reference. We advise that readers should always seek professional and medical advice during pregnancy and after the birth of their baby, please note that information featured on babycity is designed to inform readers of products and services available and is not suitable as a substitute for professional advice. If you have any medical query, see your GP. By visiting the babycity site you agree to accept that any issues that arise will be governed by UK law.

Competitions and Vochure Codes

www.babycity.co.uk loves to run competitions throughout the year through its website, Twitter, YouTube and Facebook pages. The prizes offered in these competitions are only applicable to the products on the www.babycity.co.uk website and cannot be exchanged for a cash sum. Similarly voucher codes offered as prizes can not be exchanged for cash. Please note prizes and voucher codes exclude the cost of shipping to winners outside of the UK.