Terms and Conditions

Here to Help

Our customer care department is on hand to help with any query you may have. Whether you wish to enquire about a particular product, stock availability or need advice on how to shop at babycity, then we will be happy to help. We can answer any queries by phone Mon-Fri 9am-5pm, or alternatively we will answer your email within 3 working days.To contact us, Click here

Pricing

Babycity cannot be responsible for typographical errors, for instance if a product is marked with an incorrect price. In this instance we will email you and inform you of the correct price, you will have an opportunity to cancel the order should you wish. Babycity reserves the right to change its prices. We promise to try and be the best priced e-tailer on the web. We aim to offer great value for money and always try to be the most competitively priced online. If we can, we will price match any item as long as the item is listed as’ in stock on our site’. The products must match in: brand, products ID, colour and size and must also be in stock from the on-line competitor at the time when you contact us. On occasion, some websites sell branded products as a loss leader, at prices lower than we can buy from the manufacturer. Unfortunately, the manufacturer cannot stop retailers from doing this. If this is the case, and we are unable to price match because we would make a loss, we will send out a free gift as a gesture of goodwill when you make a purchase from us. Our price match policy applies to on-line retaillers only.

Special Offers

We regularly run special offers and discounts to bring you the best products at the best prices. Only one gift voucher per purchase can be redeemed. Only one member can apply their babyclub discount per purchase. Special offers cannot be used in conjunction with any other offer although babyclub discount can be used in conjunction with other discounts. Babyclub discount cannot be applied to rental items.

Promotion Terms and Conditions

Mother and Baby 1 entry per person. Minimum spend of £50.00 to receive free gift and free carriage.

The BabyShow Nov 2009 Promotion Terms and Conditions
i entry per person. Free gift when you spend over £50.00 only. Offer during November 2009 only.

TAMBA Discount
Tamba discount open to Tamba members only. See Tamba website for details.

Delivery

Our system is updated regularly and we endeavour to make sure our stock status is accurate. However, in some circumstances, an item listed as 'in stock' may on occasion be out of stock if sales have been high. In those situations we would expect to re-stock and deliver the goods within a week. If the delivery date is expected to be longer than 1 week, we will contact you and give you an estimated delivery date, or give you the option to cancel your order. All delivery dates quoted are working days. We do not deliver on Weekends. Please note, payment is taken at time of order and before dispatch. If customers wish to cancel the order a full refund will be given accordingly.

Please note delivery dates specified are working days. Our offices are open Monday to Friday.

Returns

Babycity wants all its customers to be totally satisfied with their goods. Should you be dissatisfied, we can offer a refund for the product or offer an exchange for an alternative item. Any return must be authorized within 7 days of delivery, and we ask that you advise us by email that you wish to make a return so that we can advise you how to do so. This means you have 7 working days after receipt of your goods to return the item to us as unsuitable or to notify us of your intention to return the goods (we will allow a further 7 days to send goods back thereafter). We also kindly ask that returned items are returned in a re-saleable condition and in their original packaging as we cannot refund or exchange goods which have been used. Refunds will only be processed upon receipt of returned goods. We are unable to refund carriage costs. We re-charge shipping costs to re-send out exchanged goods.

We cannot refund personalised gifts. Our personalised gifts are made by specialist artists, and once we have placed an order with them, we cannot cancel it due to the personalised message. We recommend that customers place orders on-line and that they check the message to be included on the personalised gift very carefully for mistakes. We cannot be held responsible for incorrect information given by the customer. We recommend that customers do not place orders for personal products by phone as we cannot be held responsible for any mistakes that occur in the details given or taken by us. If mistakes do occur when orders are placed in this method, we will not be able to offer a refund or replacement.

We only endorse the best brand names so we are very confident that the products will live up to your highest expectations. However, on occasion, products can develop a fault. Some manufacturers like Fisher Price, Cosatto, Hauck, Tommee Tippee, Avent, Tomy, Nscessity etc have carelines to help with products use, so we may advise you to call their helpline first as often issues can be resolved directly. However, if they confirm there is a genuine fault we will happily refund the product, alternatively we can arrange to have the goods replaced. We may ask to test the item to check the fault before replacing/refunding. We recommend that you return the goods to us recorded delivery as we will not be able to refund on lost items. Please email sales@babycity.co.uk prior to the return of the faulty goods for an authorisation code. This enables us to check stocks for similar faults and inform suppliers so that it doesn't happen again. This does not affect your statutory rights.

On occasion, although rare, tiny love products can develop a fault due to the mechanical design. If you discover a fault, or have a fault develop after use, please contact us and we will arrange for a replacement part to be sent which should fix the fault. This will be the quickest way to resolve the issue, and we do ask all customers to call us rather than sending goods back, as replacing the item will take much longer this way.

For cars seats and wheeled goods we advise the consumer should call the manufacturers careline number (which will be provided with the item) as they will be able to deal with any problems or faults relating to the item directly - For example, they may send out replacement parts directly which we do not hold. Consumers who buy Cosatto should note they MUST register on the Cosatto website within weeks of purchase.

Delivery Address

All goods must be signed for on delivery as proof of delivery. We cannot accept responsibility for goods which cannot be delivered by our couriers. For example, if our courier service has tried to deliver the goods on several different occasions but has found no-one in to sign for the goods, the goods will be returned to us automatically by the courier without our prior knowledge. In situations like this, we will have to re-charge carriage to cover costs of re-sending parcels back out (this fee is £9.95 to cover cost of carriage to come back to us, and then back out to you). If you prefer a refund (rather than re-delviery) we will charge £4.95 to cover the cost to have the goods come back to us, and cannot refund original carriage fee.

We cannot refund on goods which have been specially ordered (i.e. not held in stock) or are personalised and we cannot refund any carriage costs incurred by us. If the item is a gift, and you are unsure if the recipient will be at home, we can send the goods to you instead. Customers must ensure they correctly enter the delivery address when checking out. Failure to do so could mean the package will not be delivered and will be re-turned to us. To re-deliver a parcel a second time will incur an additional carriage charge which is payable by the purchaser and not by babycity.

It is the purchaser's responsibility to ensure they have entered the correct delivery address. If the wrong address is supplied and a delivery is made by us then we will not be able to refund or re-deliver the goods and the purchaser must them make their own arrangements to collect the goods delivered to the address supplied. Customers will be asked to confirm all details at check out. An order confirmation will be sent. If at this time the purchaser realizes any details of the order are not correct, please advise us accordingly. If the goods are not dispatched we will attempt to change the details accordingly.

We can deliver to a BFPO address, but there is an additional £10.00 carriage cost which we will add to your card. This charge will not show at check out, but we will manually add after the order has been processed.

Complaint

We aim to provide you with a speedy and efficient service which will keep you coming back time and again. However, if you feel you have not received a good service we are happy to hear your comments so we can improve our service. All correspondences will be kept confidential. Either contact us by email or by telephone during office opening hours. We aim to reply to your complaint within 5 working days.

Representation of Product

We have made every effort to display the products as accurately as possible; however, customers should be aware that the pictures are a representation of the product and there may be small differences to the actual product, for example as the colours you will see will depend upon your monitor we cannot guarantee the colour will be accurate. On items like the cotton sleepsuits, bodysuits, hats, mitts and bootees, the print may vary slightly from the picture shown. Customers should be aware that the sizes on the clothing are an approximate guideline. As all babies are individuals, their size may vary according to their age, and therefore we cannot guarantee all garments will fit perfectly. We recommend when buying a gift for a new born baby you choose 0-3 months. If you have any concerns on our sizing, we will (when possible) check the length of a garment to see if this will fit your baby's body length. Customers who are not satisfied with any product can return the item; please refer to our returns policy.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. This may include emailing you with our monthly newsletter which will inform you on our latest articles and special offers.

If you do not wish to be emailed with this information you can tick the box provided when joining the babyclub or entering our competitions and freebies. If you are already a member and no longer wish to receive emails from us please inform us by clicking here. We will not pass your e-mail address to other trusted traders unless you agree.

The type of information we will collect about you includes, your name, address, phone number, email address, baby's name, baby's DOB etc.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us.

Disclaimer of Liability

Our terms and conditions are subject to UK law and the products we supply are subject to British Standards. Products and services featured on the site do not automatically carry a guarantee from Babycity of their quality or value. We recommend consumers seek advice from the manufacturer or organisation involved. Readers who send in material, letters and photographs to the site should be aware that the site is accessible all over the world and that information and pictures from the site can be downloaded and altered by another user. Babycity reserves the right to edit any contributions.

Pictures supplied by outside sources retain ownership of said pictures. Any pictures received or downloaded are for private use only and may not be distributed, re-copied, transmitted, sold or used for any commercial purpose beyond promoting relevant product or service. Use of any pictures is not permitted without prior consent from babycity.co.uk. Articles and information on the site have been contributed from outside sources. Contributors should be aware that babycity does not accept any responsibility, where permissible by UK law, for information published on the site and any injury or damage caused to persons as a result of said information.

The information we provide is for general reference. We advise that readers should always seek professional and medical advice during pregnancy and after the birth of their baby, please note that information featured on babycity is designed to inform readers of products and services available and is not suitable as a substitute for professional advice. If you have any medical query, see your GP. By visiting the babycity site you agree to accept that any issues that arise will be governed by UK law.